Privacy Policy rezeki44 — Our Commitment to Protecting Your Data

1 Introduction and Scope of This Privacy Policy

Rezeki44 takes the privacy of its members very seriously. This Privacy Policy is designed to provide full transparency on how your personal information is collected, used, stored and protected by our platform. We believe every player has the right to know exactly what happens with their data.

This policy applies to all users who access or register an account on rezeki44, including visitors without an account who browse our website. By using any part of the rezeki44 platform, you are deemed to have read, understood, and agreed to this privacy policy in its entirety.

2 Types of Personal Data We Collect

Rezeki44 collects various types of information to provide a secure, efficient and personalised service for every member. The data we collect can be grouped into several categories:

Technical and usage data is collected automatically when you use our platform and requires no direct action from you. This information is used primarily for security purposes and platform improvement.

3 Purpose of Using Your Personal Data

Rezeki44 uses the personal information collected for the following legitimate purposes, which are necessary for the operation of the platform:

• Account management: Creating and managing member accounts, processing registrations and verifying identity through KYC.
• Transaction processing: Processing deposits, withdrawals and any financial transactions you carry out on the rezeki44 platform.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering and unauthorised access to your account.
• Customer support: Providing support and resolving enquiries or complaints submitted to our team.
• Service communications: Sending important account notifications, promotions you are eligible for and platform policy updates.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.
• Platform improvement: Analysing usage data to understand player needs and improve the rezeki44 user experience.
• Legal compliance: Meeting applicable legal and regulatory obligations.

4 Sharing Data with Third Parties

Rezeki44 does not sell, rent or disclose your personal data to third parties for their own marketing purposes under any circumstances. However, there are limited situations where we need to share your information with certain parties:

• Service providers: Third parties that assist us in operating the platform — including technology infrastructure providers, payment processors and KYC service providers — are all bound by strict confidentiality agreements.
• Authorities: Where required by law or a valid court order, rezeki44 may be required to disclose information to the relevant authorities.
• Auditing and compliance: Independent auditors who verify our platform's compliance with industry standards may access data within a limited and controlled scope.

In all of the above cases, rezeki44 ensures that parties receiving your data are bound by confidentiality obligations no less stringent than our own policy.

5 Data Security Measures

Rezeki44 implements a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, loss, damage or disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using one-way hashing — our staff cannot view your password.
• Role-based access control (RBAC) ensuring only authorised staff can access sensitive data.
• Continuous 24/7 system monitoring to detect any suspicious activity.
• Regular security testing and audits by independent parties to identify and address any vulnerabilities.
• A comprehensive incident response plan to ensure any data breach is addressed promptly and transparently.

6 Data Retention Period

Rezeki44 retains your personal data for as long as it is needed to fulfil the stated collection purposes, or for as long as required by applicable law. In general:

• Active account information is retained for as long as your account remains active on rezeki44.
• Financial transaction records are retained for the minimum period required by applicable financial and anti-money laundering laws.
• Activity logs and usage data are retained for a limited period for security and audit purposes.
• After an account is closed, your data will be deleted in accordance with established procedures, unless long-term retention is required by law.

If you would like to know the specific retention period for a particular data category, you may contact the rezeki44 customer support team via live chat within our platform.

7 Cookies and Tracking Technologies

The rezeki44 website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device when you visit our site.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve it. All data is anonymised.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.

You can manage or disable non-essential cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the rezeki44 platform.

8 Child Data Protection

Rezeki44 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

9 Cross-Border Data Transfers

In the course of its operations, rezeki44 may transfer your personal data to servers or service providers that may be located outside Malaysia. In all such cases, rezeki44 ensures that such transfers are carried out with adequate and appropriate safeguards, including through legally binding data transfer agreements with the receiving parties.

We only work with overseas service providers that maintain data protection standards equivalent to or higher than those we practise at rezeki44.

10 How to Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our team via live chat available on the rezeki44 platform. Our team is ready to assist you 24 hours a day, 7 days a week.

For formal requests related to personal data such as access, correction, or deletion, please submit your request through your rezeki44 account by clearly stating the type of request being made. We are committed to responding to all privacy-related requests within 30 business days from the date of receipt.

You may also refer to the FAQ us for answers to frequently asked questions regarding privacy and account security.